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Refund & Return Policy
At PokemonCardAustralia.com, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our policy below.
Returns
At PokemonCardAustralia.com, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our policy below.
Non-Returnable Items
For collector protection and product authenticity reasons, the following items cannot be returned once opened:
. Opened Pokémon card packs, boxes, or sealed products
. Digital products or gift cards
. Clearance or final sale items
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will review your claim and arrange a replacement or refund where appropriate.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Contact Us
For any refund or return requests, please contact our customer support team through the contact form available on our website.
By placing an order with PokemonCardAustralia.com, you agree to the terms of this Refund & Return Policy.